Shipping policy
Order Cut-off Time
Order cut-off time is 17:00 (Sydney / Australia time). Orders placed after this time will be processed the next business day.
Shipping Rates
Shipping is free on every order, with no minimum purchase. The price you see at checkout is the price you pay, and no delivery charge is added at any point.
We currently deliver anywhere in Australia.
Processing Times
Here's what to expect once your order is processed:
- Processing Time: 1 to 3 business days (Monday to Friday)
- Transit Time: 5 to 8 business days (Monday to Friday)
- Total Delivery Time: 6 to 11 business days
Order Tracking:
You can track your order here, adding your tracking number or order number.
Important Notes
Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather-related incidents.
Also, please be aware that business days do not include weekends or public holidays.
Customer Service
Store name: Mary Chancy
Company name: Gold Folio Equity Limited
Company Address: 2301, 23/F Bayfield bldg 99, Hennessy rd Wan Chai, Hong Kong
Warehouse Address: 9 Macquarie Drive, Thomastown, Victoria, 3074, Australia
Phone: 0468 147 481
Email: info@marychancy.com
Monday to Friday | 09:00 to 18:00 (Sydney time)
Saturday & Sunday: closed
We aim to respond to your inquiries within 24 hours.