Shipping policy

Order Cut-off Time

Order cut-off time is 17:00 (Sydney / Australia time). Orders placed after this time will be processed the next business day.

Processing Times

Here's what to expect once your order is processed:

• Processing Time: 1–3 business days (Monday to Friday)
• Transit Time: 5–8 business days (Monday to Friday)
• Total Delivery Time: 6–11 business days

Order Tracking: 

You can track your order here,  adding your tracking number or order number.

Important Notes

Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather-related incidents.

Also, please be aware that business days do not include weekends or public holidays.

All our products are shipped from our warehouse in Asia

Customer Service

Store name: Mary Chancy

Company name: Gold Folio Equity

Company Address: 2301, 23/F Bayfield bldg 99, Hennessy rd Wan Chai, Hong Kong

Warehouse Address: Unit 5, 38 Raymond Avenue, Matraville, Sydney, New South Wales, 2036, Australia

Company nr. : 78743529-000-09-25-5

Phone: xxxx

Email: info@marychancy.com

Monday to Friday | 09:00 – 17:00 (Sydney time)

Saturday & Sunday: closed

We aim to respond to your inquiries within 24 hours.