Welcome to our FAQ page! We're glad you're here.
This section is designed to answer your questions and help make your shopping experience with us as seamless as it can be. And if there's anything else you need, don't hesitate to reach out, we're always happy to help.
Yes, we offer free shipping on all orders. Our Shipping Policy has the full details.
Head to the track order page on our site and you'll see exactly where your parcel is.
Once your order is processed, here's the timeline:
Yes, as long as you let us know within 24 hours of placing it. Message our support team inside that window and we'll cancel it for you.
You get 30 days from the day your item is delivered to send us a return request.
Sending the item back is at your own cost, with one exception: if it arrived damaged or we shipped you the wrong product, the return postage is on us.
We'll send you a replacement and it won't cost you a thing. Just get in touch and post the item back to us within 30 days. Our Return Policy covers the rest.
We send it out as soon as your refund has been approved.
From there it usually takes up to 10 business days to appear on the card or account you paid with, though how fast your bank or payment provider works can shift that a little.
Our Contact us page is the quickest way to reach the support team.
No, we sell online only. That keeps our prices down and lets us carry a much wider range of products.
You can pay with any of these:
We do. Send the details over to our support team and they'll help you sort it out.