Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, you just need to contact our customer service at info@marychancy.com to start your returns process. You'll need to send your order number which you received in an email or paper invoice directly from us.

If your return is accepted, we'll send you our returns address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for shipping & customs costs for returns due to change of mind or exchange.

Eligibility for Returns:

To be eligible for a return, products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Any signs of use, wear, or damage may result in the return being rejected.

Return Shipping

All approved returns must be shipped to our central warehouse in Asia.

Customers are responsible for:

- Return shipping costs
- Choosing a shipping carrier that supports customs clearance & gives a tracking code
- Any applicable customs duties, taxes, and handling fees
- Providing accurate customs documentation

Please note that Mary Chancy is not responsible for return shipments that are delayed, rejected, or lost due to customs issues, unpaid fees, or incorrect shipping methods.

Order Cancellations

Orders may be cancelled within 24 hours.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once your refund has been approved, it will be issued.

The funds usually take up to 10 business days to show up on the payment method you originally used, though the exact timing can vary based on your bank or payment service.